Systems & integrationsSAP integrationOracle Fusion Cloud integrationMicrosoft Dynamics 365 integrationOracle NetSuite integrationSalesforce integrationMicrosoft Azure integrationAS2 integrationBring the right operational context into customer-service workflows without turning a CRM into a warehouse or traceability repository.
SAME DATA. FURTHER GOOD.A customer-service team may receive a question about a shipment or missing document before the warehouse team knows there is a problem. The useful connection is a shared business reference, clear issue ownership and access to the relevant operational context.
Illustrative integration design, adapted to the applications and interfaces available in your environment.
A customer opens a shipment-related case.
Associate customer and operational identifiers.
Investigate in the relevant Maltexi product.
Return the agreed outcome to the case.
ILLUSTRATIVE WORKFLOW · THE IMPLEMENTATION FOLLOWS YOUR OPERATING REQUIREMENTS
A service case concerns a missing shipment record. The integration can associate the agreed account and shipment references with that case, while detailed file or traceability investigation remains in the operational product. When the responsible team resolves the issue, the service workflow can receive the agreed status update.
| Business context | Mapping to agree | Why it matters |
|---|---|---|
| Account | Customer identifier → CRM account | Connect the question to the correct organization. |
| Case reference | Service case → operational issue | Let both teams discuss the same problem. |
| Status summary | Operational result → agreed case update | Share useful context without duplicating full records. |
Salesforce describes several integration patterns for synchronous, asynchronous and data-oriented exchanges. Select a pattern based on response time, volume and ownership rather than copying every operational record into the CRM.
Use the product that matches the work crossing the boundary. A single integration may combine these tasks, but the data model and acceptance criteria remain specific to each.
Read the structure of partner EDI documents and define the data handoff.
Connect file sources and destinations with their delivery requirements.
Relate serialized pharmaceutical records to operational events and partner information.
Agree on the source of truth for each record, the identifier used to correlate exchanges and the owner of errors. Test a successful transaction, an unknown reference and a repeated request. Record which responses confirm technical delivery and which confirm the intended business result.
This page describes an integration service and use case. The selected interfaces, configuration and implementation scope are agreed for your environment; it does not claim a certified partnership or an out-of-the-box connector.
Yes. Connect RX is the focused product for serialized pharmaceutical records. The integration defines which ERP or partner references must be related to those records, alongside the EPCIS and operational requirements.
Map the data flow between applications and trading partners, then choose the product and integration scope that support it.
Explore systems & integrationsMap trading-partner documents to the information your business system needs, with explicit rules for identifiers, units and required values.
Explore edi mappingPlan a software implementation around the business outcome, the data involved and the people who will run the workflow.
Explore implementationPlan the path between your operational systems, serialized product records and the organizations you exchange data with.
Explore integrationsYour systems. Your partners. The task you need to complete.
Discuss your workflow
